Terms & Conditions

Please note the following terms and conditions are current as of 05/05/2021. All prices include VAT. Our pricing and offerings are reviewed each year annually, and any changes in prices and offerings take effect from the following month. All clients are required to read our terms in full and agree before commencing any work.

Website Design & Development Terms & Conditions

Project Scope

Digisol provides this quotation based upon our best understanding of the website scope and requirements gleaned during our conversations and meetings to date. If there are any inaccuracies, please notify Digisol so that we can make the necessary adjustments. Once this quotation is approved, additional costs may be incurred if there are any changes or alterations beyond the scope as outlined in this proposal.

Project Timings

This quotation is valid for 30 days and is based on the proposed project commencing within 30 days of this agreement being signed. Digisol reserve the right to re-quote if the project is yet to commence within 30 days of this agreement being signed. Digisol will work to the proposed timings outlined in this proposal. However, suppose the project becomes dormant or is delayed beyond Digisol’s control (such as supplying content, providing feedback, etc.). In that case, the proposed timings will be adjusted accordingly, and Digisol reserves the right to re-quote the project.

Website Package Process

Digisol follow a specific process for Website Packages. More detailed information can be found Here

Website Design & Development

Digisol is responsible for the design and development of the website defined by the scope outlined in this quotation. Unless specifically outlined in this proposal, Digisol does not produce wireframes or visual mockups as part of our standard website process. If the client requests Digisol to create wireframes or visual mockups, additional costs may be incurred. The website will be designed and developed on a live staging website environment and presented to the client via a secure website link for review, feedback and/or approval.

Website Intellectual Property

Upon receipt of final payment, the website’s structure, design and content (images and text) is owned by and is the client’s intellectual property. Any royalty-free images purchased during the project may be used by the client, but the intellectual property of these remain with the photographer and image library from where it was purchased.

Website Content

Digisol requires final client-approved website content before commencing the website design & development. Website content includes such things as logos (branding), website copy (text), images (photos), videos and any SEO metadata. Unless expressly stated in the website quotation, Digisol websites do not include any copywriting, SEO Research & Optimisation or Video production. If you require any assistance with any of the above items, please speak to Digisol so that we can provide you with an additional quotation & advice.

Website Content Copyright

When providing website content (such as photos, videos or music), clients are required to ensure they have the appropriate copyright approval for using the material. Digisol suggests always purchasing royalty-free media to ensure you are rightfully licensed to use it on your website to avoid any legal ramifications.

Website Content Definitions

1. Digisol defines (1) website page as a website page containing up to a maximum of 400 words and five images.
2. Digisol defines (1) blog/projects page as a website page feeding in blogs articles/projects. Digisol is responsible for the blog/project page template design and population of 2-3 standard blog articles/projects.
3. Digisol defines (1) gallery page as a page displaying images in a thumbnail or slide gallery containing 10-15 images.

If any website page content or characteristics exceeds these definitions, Digisol reserves the right to provide an additional quotation & advice.

Website Revisions

Included in your website package there is 1 x round of website changes and 1 x final round of minor text amends. This ensures the process is as smooth as possible from both ends and allows your site to go live sooner. If there are any changes to this process beyond our control (such as additional rounds of revisions or additional meetings), additional costs may be incurred.

Supplying of Website Copy

When supplying the final client-approved website copy, please ensure that each website page is clearly separated in a separate word document page or file. No handwritten or scanned copies that require Digisol to re-type the manuscript will be accepted. If you need any assistance with copywriting, please speak to Digisol, and we can provide you with an additional quotation & advice. Supplying incorrect or non-final copy that requires additional changes made to the website may result in additional costs.

Supplying of Branding

Please provide Digisol with final client-approved branding along with final colours, fonts and any other visual references that will aid in the website design process. Accepted formats are AI, EPS and PDF. Supplying incorrect or non-final files requiring additional changes made to the website may result in additional costs.

Supplying of Images/Photography

When supplying images/photography, please be sure to provide high-resolution images in JPEG, TIFF or PSD format. When purchasing stock images/photography, please purchase and download the highest resolution available. If you require any assistance acquiring stock images/photography or arranging new photographs, please speak to Digisol, and we can provide you with an additional quotation & advice.

Supplying of Videos

Digisol requires videos to be filmed and uploaded in high resolution (HD) to a video content library of choices such as Youtube or Vimeo. Please provide Digisol with your 1) log in credentials and 2) video URL’s to allow us to embed videos so they can be displayed inside the website. Digisol does not host any videos on our website servers. If you require any assistance with videography, please speak to Digisol, and we can provide you with an additional quotation & advice.

Browser Testing

Digisol optimises every website for optimal user experience appropriate to the capabilities of browsers or devices. Since all browsers and devices have different abilities, performance and screen sizes, this may mean the website will appear slightly different due to the capabilities of each browser or device. Digisol test websites in current versions of the major desktop browsers, including those made by Apple (Safari), Google (Chrome), Microsoft (Internet Explorer), and Mozilla Firefox. We do not test non-current, out of date or abandoned website browsers. If required, please speak to Digisol, and we can provide you with an additional quotation & advice.

Mobile Devices

Digisol test websites on popular small-screen devices such as iOS: Safari and Android 4.1: Google Chrome, Firefox. We do not test on Blackberry, Opera Mobile, or other mobile browsers. If required, please speak to Digisol, and we can provide you with an additional quotation & advice.

Damage or Loss

Digisol is not liable for any damage or loss caused to a website once handed over to the client. We encourage our clients to be careful when editing / deleting pages or content as information can be easily lost. Digisol is also not liable for any content that is on your website.

WordPress & Magento

Every Digisol website is built on WordPress or Magento, an open-source CMS (Content Management System) platform that is an excellent solution for our clients’ needs. Digisol implements a variety of plugins provided by WordPress and Magento developers to extend and improve the functionality of the website. As part of Digisol website hosting, support & maintenance plans, we can provide many plugins free of charge. However, many plugins can attract additional setup costs and annual licences if any other functionality is required. Digisol does not own nor control WordPress and Magento and is not responsible for any disruption, loss of data, limitations or inconvenience.

Woocommerce

Every Digisol eCommerce website is built using the Woocommerce plugin, a flexible and powerful eCommerce solution. Digisol implements various extensions provided by licensed Woocommerce developers to extend its functionality. As part of our eCommerce website hosting, support & maintenance, we can provide many of the extensions free of charge; however, depending on the functionality, many extensions will attract additional setup costs and annual licences. Digisol does not own nor control Woocommerce and is not responsible for any disruption, loss of data, limitations or inconvenience.

Campaign Monitor & MailChimp

Digisol utilises the services of both Campaign Monitor & MailChimp to assist its clients with Emarketing when requested. We have found both Campaign Monitor & MailChimp to be leading Emarketing solutions depending on individual business requirements. Digisol neither own nor control Campaign Monitor or MailChimp. Digisol is not responsible for any disruption, loss of data or inconvenience caused by Campaign Monitor or MailChimp.

3rd Party Platforms/Plugins

Digisol uses 3rd party platforms/plugins to extend the functionality of websites (such as PayPal, Woocommerce, Gravity Forms, Facebook). Digisol neither own nor control any 3rd party platforms/plugins and are not responsible for any disruption, loss of data or inconvenience caused.

Custom Development

Digisol guarantees Custom Development work upon launch. Digisol cannot guarantee or be held responsible if any Custom Development work which stops working as a result of software updates to Browsers, Devices, WordPress, Themes & Plugins. Digisol is not responsible for any disruption, loss of data or inconvenience caused, or any additional costs involved with fixing the Custom Development work.

Website Development Payment Terms
Initial 50% Website Payment

Upon approval of the quotation, Digisol will provide an initial 50% invoice to activate the project. Once payment is received, the project is started, and a website planning meeting is organised.

Final Website Payment

Once a website is approved for launch, Digisol will issue the final invoice due for payment before the website going live. The invoice will comprise the remaining 50% plus additional work completed due to alterations to the original scope. If there is a client-side delay in the project, this final invoice will also be issued 30 days after the initial invoice and is due 30 days after the initial 50% invoice or whichever comes first.

Website Project Alterations

In some instances, clients opt for additional website alterations during the planning, design & development of their website (such as additional pages or additional functionality etc.). This is fine as Digisol understand the fluidity of projects where there are many stakeholders involved. Digisol will always notify clients about the impact of any extra costs for full transparency whenever this occurs. Upon website approval, Digisol will invoice the client for any additional alterations agreed to during the website project.

Cancellation

In the case of unforeseen client cancellation, 1) Digisol will provide a refund less an administration fee of 10% if cancelled within 30 days of payment & before a website planning meeting. OR 2) No refund will be provided if the cancellation occurs after the website planning meeting.

Digisol Logo

Digisol websites proudly feature a small Digisol logo or text at the bottom of the footer. This is our way of showing the world how proud we are to have built the website.

Website Design & Development Terms & Conditions

Digisol provides website hosting, support & maintenance on a yearly basis for our clients with no locked-in fixed-term agreements. We highly recommend this service. This service Includes:

Website Hosting

Email Hosting
Phone & Email Website Support
Software Updates (WordPress/Theme/Plugins)
Plugin Licences
Nightly Website Backups
SSL Certificate
Security & Uptime Monitoring
Firewall

Service level depending on the following website hosting, support & maintenance plans:

Essentials Plan

2hrs Phone & Email Support / Year
Shared Hosting Environment
Performance **
Unlimited Space and Bandwith
Free SSL Certificate

Professional Plan

4hrs Phone & Email Support / Year
Shared Hosting Environment
Performance ***
Unlimited Space and Bandwith
Free SSL Certificate

eCommerce Plan

6hrs Phone & Email Support / Year
Shared Hosting Environment
Performance *****
Unlimited Space and Bandwith
Free SSL Certificate

Website Hosting, Support & Maintenance Exclusions

Setting up email on mobile, laptop or PC devices Technical support for Phones, Computers, IT and Internet help Performing work or support of 3rd Party Platforms/Plugins such as PayPal, Facebook or Mailchimp etc.

Intellectual Property

Each website’s theme and premium plugin licences are owned by Digisol and are not the intellectual property of the client nor transferable. Clients can always purchase their licences if they choose to and will be required to do so if they request to release their website.

POP Email Hosting

Digisol is a business re-seller partner for domains and POP emails. As part of this POP email service, Digisol will liaise with 3rd party on our client's behalf to resolve any technical issues. Digisol is not responsible for any email downtime or related costs or damages associated with the email services being down for any period of time. In the event of downtime, Digisol will work closely with both the client and 3rd party to rectify any issues in a timely manner. With every website hosting, support & maintenance plan, each digisol client is entitled to the option of setting up unlimited email addresses. POP emails rely on users to download the emails to their local desktops or mobile devices. Digisol is not liable or responsible for the loss of any data.

Phone & Email Support

Digisol clients have exclusive access to a phone (083 027 68 63) and email support (info@digisol.ie). Support is measured via our time tracking system in 5-minute increments and is limited to the hours specified in each website hosting, support & maintenance plan. We understand some clients require more phone & email support than others, so clients will be notified if the allocated support hours are exceeded. Any additional support will be charged in 15-minute increments at our current hourly rate, billed quarterly upon use. The allocated support hours for every client is re-started on the 1st of January each year. Support is offered between 9 am to 6 pm Mondays to Fridays and is exclusive for Digisol clients. Support is not available on Public Holidays or over the annual Christmas closed period. During peak times, there may be a 24-48hr response time for any support.

Website Backups

Digisol performs automatic backups of every website daily, and backups are stored for 30 days. These backups are saved and stored to an external source in line with our best security practices.

Website Bugs/Fixes

Occasionally a website may appear broken due to software updates (WordPress, Theme & Plugins) or by other means such as user, browser, desktop & device error. Digisol will fix all website bugs, including performing additional updates & troubleshooting by contacting website & email hosting providers, WordPress and theme & plugin authors. Support time for bug fixes will be deducted from the yearly support allowance for each client. Digisol cannot provide unlimited bug fixes as Digisol is not responsible for the development & maintenance of WordPress & the various plugins being used to operate each website.

Website Access

Digisol clients are granted Editor-level access to their websites, enabling them to add / edit / delete pages or content easily. Digisol remains as the sole Administrator for the website. For security reasons, unless requested in writing, Digisol does not grant Administrator or FTP/cPanel access to clients or 3rd parties as Digisol cannot warrant or guarantee any work performed by 3rd parties. Digisol is not responsible for any loss or damage to the website, backups or database once Administrator access has been given.

Domain Name Ownership

Whilst Digisol manages the domain names for many of our clients, legally, every domain name remains the property of our clients, who are the rightful holders of their business. Should any client wish to be released, Digisol agrees to assist in releasing the domain name(s) free of charge.

Review of Services

Digisol reserve the right to perform annual reviews of its services and prices. Digisol will notify clients prior to new services and prices being implemented the following month in case of any change.

Release of Website

Digisol requires 30 days notice should a client request to cancel or release their website. Upon request, clients are required to acknowledge the transfer of responsibilities and termination of ongoing web hosting services & support upon release. Once agreed, Digisol will provide the client with the code required to transfer the domain name, remove all premium plugin licenses & associated tools, backup the website (core & database files), and provide the client with a downloadable link FTP. Once provided, a client has a 30-day window to set up new website hosting, arrange transfer of their domain and engage the services of a web developer to perform the website migration. Digisol is not responsible for the migration of the website, or the setup of email addresses and forwarders on the new servers, all of which are the client's responsibility. After 30 days, Digisol will remove a website from its server and cancel all services. Digisol is not responsible for any loss of data during this process.

Migration of WordPress Website to External Hosting Provider

At any stage during the project or after launch, should a client request Digisol to migrate the website to an external website hosting provider, a migration fee of €200 will be levied. Digisol requires 30 days notice to perform the migration. Unless requested and quoted, Digisol is not responsible for the setup of the new website hosting or the setup of email addresses/forwarders on the new servers, all of which are the client's responsibility, including Domain Name Transfer, DNS Record Updates, Zone or Email records. Upon payment of the migration fee, Digisol will migrate the existing website to the new hosting allocation. Digisol is only responsible for the migration of the current website and ensuring the correct website functionality is maintained. The client will be given a list of WordPress website server requirements & plugin licence details to ensure their chosen hosting environment is suitable before transfer.